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Payday super part 2: not quite ‘all systems go’

The reforms are finally law, but now the work to implement payday super begins.

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The new payday super regime will require employee superannuation to be paid by employers more frequently. In the second of a two-part series, this article explains why the race is now on to get the necessary systems ready in time.

This article is the second in a two-part series that shares the author’s insights on the new Payday Super (PDS) law and implementation of the reforms. Part 1 last week highlighted the problem PDS is designed to solve, recapped the current law, and explained the operation of the new law.

In writing this article, the author has extensively used acronyms for brevity. To assist readers, a list of these acronyms and terms is provided at the end of the article.

Now the work begins

The PDS reforms are now law and start on 1 July 2026. The reforms will require employers to pay their employees’ superannuation at the same time as salary and wages, instead of quarterly. Small business employers are most likely to find the cash flow challenges associated with PDS harder to navigate. With less than eight months to go, the race is on to get systems and employers ready for the most substantial change to superannuation in more than 30 years.

The legislative framework is finally in place. The focus now turns to the digital service providers (DSPs) who, understandably, have been waiting for the enacted law before proceeding and commercially investing time and money in the extensive work required to upgrade payroll and related systems in readiness for PDS.

The government acknowledged in the explanatory memorandum to the enabling legislation that:

Changing the frequency of SG payments would require significant work for DSPs, which produce and maintain the systems used by employers and superannuation funds to record, report and process SG contributions.

Further:

Providing 18 months in lead time between the planned legislation of the changes in late 2024 and the start date of 1 July 2026 will also mitigate negative impacts on DSPs.

As it has played out, the law being assented last week means that DSPs have less than eight months to design, test and roll out the necessary systems so employers can implement changes in their processes, enabling them to comply from their first qualifying earnings (QE) day on or after 1 July 2026. Other intermediaries, such as payroll service providers, clearing houses and similar support services, are more than mere observers; they must also make substantial changes to their systems and processes.

What’s still an issue?

A short runway to 1 July 2026

Concerns regarding the readiness of the system and employers from 1 July 2026 were frequently raised throughout consultation, particularly given that, just over a month ago, the enabling legislation had not yet been introduced.

Even the ATO has acknowledged these concerns:

There is concern that employers will not have had sufficient time to deploy, test and embed changes within their payroll systems and business processes prior to Payday Super law commencing on 1 July 2026. This increases the risk that employers will be unable to fully meet the requirements to reliably have contributions processed and accepted by super funds in the Payday Super timeframes.

Practical approaches, including a minimum 12-month deferral or transitioning large employers to PDS before small business employers, were repeatedly recommended by the professional associations and other key stakeholders. Yet, the Government has remained firm on its announced start date of 1 July 2026.

ATO transitional approach

Disappointingly, a warranted but absent transitional rule of law to gently ease employers into the new regime has instead been addressed through an ATO administrative position that provides little protection or certainty to employers.

The ATO has published draft guidance on its compliance approach for the first year of PDS. PCG 2025/D5 sets out the factors the ATO will consider when deciding how to apply its compliance resources to investigate employers who try to do the right thing from 1 July 2026 to 30 June 2027. The ATO recognises that these employers should not be the focus of ATO compliance action.

The ATO will prioritise compliance resources in respect of employers in the high-risk (red) zone ahead of those in the medium-risk (amber) zone. The ATO will not have cause to apply compliance resources in respect of employers in the low-risk (green) zone.

●              Green zone: the employer attempts to reduce their shortfall to nil by making sufficient on-time contributions, but some of or all the contributions were not received by the fund within the usual period, and the contributions are received by the fund and allocable for the employee’s benefit as soon as reasonably practicable.

●              Amber zone: the employer does not meet the criteria to be in the green zone but has no shortfalls by 28 days after the end of the quarter in which the QE were paid. This would apply to an employer that makes sufficient contributions but does not change the frequency of contributions in line with PDS.

●              Red zone: the employer does not meet the requirements to be in the green or amber zone and has one or more shortfalls by 28 days after the end of the quarter in which the QE were paid.

I say that the ATO’s compliance approach provides little protection or certainty to employers during 2026–27 for the following reasons:

●              Falling within the green zone does not mean that the employer will not be liable for the SG charge. It means that the ATO won’t allocate compliance resources to investigate those employers who are considered to fall into the green zone.

●              The ATO cannot disregard the law. It must assess the SG charge if it obtains information that an employer has a shortfall in respect of a QE day, even if the employer falls within the green zone.

●              An employer may consider they fall within the green zone, but the ATO will decide whether contributions are received by the fund and allocable for the employee’s benefit as soon as reasonably practicable.

●              An employer may be in the green zone for some QE days and move to another risk zone for other QE days. This is likely to confuse employers.

●              The PCG contains no guidance or examples where the contribution is late due to delays or factors beyond the control of the employer, leading to uncertainty. This is likely to be a common issue for employers.

●              The PCG does not have any impact on obligations to pay superannuation contributions under other laws or industrial instruments and agreements.

●              The PCG does not prevent an employee from making a complaint and taking recovery action under the National Employment Standards (see below).

National Employment Standards

 

The National Employment Standards (NES) make up the minimum entitlements for employees in Australia. Superannuation is an entitlement under the NES. Entitlements to superannuation under the NES align with the superannuation laws, so an employer who complies with the SGAA also meets their obligations under the NES.

A breach of the NES means that most employees covered by the NES can take court action against their employer under Part 4-1 of the Fair Work Act 2009 (FWA) to recover unpaid superannuation, unless the ATO has already commenced proceedings in relation to that superannuation.

Whether the ATO investigates an employer that has not paid the minimum SG for their employees is completely independent from whether employees take legal action against their employer under the FWA for late or non-payment of superannuation.

Usual period

Eligible SG contributions received by employees’ funds and allocable to the employee’s account within seven business days after the QE day (the usual period) can reduce the shortfall for that QE day to nil. The usual period of just seven business days will be extremely challenging for employers.

Processing times vary, but contributions commonly take up to 10 days to reach the fund when passing through commercial clearing houses. Even if the employer makes the payment on the QE day, when the fund receives the contribution is clearly out of their hands.

On one hand:

●              commercial pressures on clearing houses, DSPs and other intermediaries to meet the market demands of employers and facilitate them in making SG payments within the usual period are likely to reduce processing times;

●              a longer period of 20 business days has been allowed for new staff, change of funds and for exceptional circumstances; and

●              the deadline for funds to allocate or return contributions that cannot be allocated to an employee’s account has been reduced from 20 business days to three business days.

On the other hand, the scope of what constitutes ‘exceptional circumstances’ seems narrow and would likely not apply to:

●              common delays in processing or banking;

●              computer and system glitches that are not widespread outages; or

●              payroll staff absences.

Despite the employer’s best efforts, contributions could easily be late. This commonly happens when incorrect employee details are supplied. If a fund receives an on-time contribution within the usual period and returns the amount to the employer because it could not be allocated to the employee’s account, the employer would not have made an eligible contribution. The employer is unlikely to have sufficient time to obtain the correct employee details and attempt to repay the SG, so that an on-time contribution is made.

Employers bear all the risk and are fully exposed. Employers have no comfort that their payments will be received and be allocable to their employees’ accounts within the usual period, yet they remain solely liable for the SG charge should the exceedingly tight timeframe be exceeded. There is no wriggle room for something to go wrong, and no time to correct it. This is unreasonable.

Overpayments

Any overpayments by an employer for a QE day are automatically applied to offset any subsequent SG for that employee. But this approach supposes that the employee continues to be employed by, and has future QE days with, the employer.

Where the employer pays more than the SG for a QE day and the employee leaves the employer, the overpayment cannot be recovered. This could easily occur when QE are paid, say, monthly, two weeks in arrears and two weeks in advance, SG is paid based on the QE, and the employee leaves abruptly without being entitled to the QE paid in advance.

Some employers may be considering prepaying SG amounts (up to 12 months) to avoid any risk of not making contributions on time. However, this approach poses a separate risk of paying amounts for employees who depart during the year, resulting in overpayments that cannot be recovered.

Managing cash flow

Cash flow will be the single largest PDS issue for many small businesses to navigate. Moving from quarterly to as frequent as weekly payment obligations will likely place an enormous strain on cash flow.

Some employers are thinking of changing to less frequent payroll cycles. Transitioning to monthly payroll may improve cash flow, but employers must be aware that such a change may be prohibited by relevant awards, enterprise agreements or employment agreements. Some awards and agreements require employers to pay their employees weekly or fortnightly. A monthly cycle may not be permitted. Employers should seek independent advice before attempting to shorten the frequency of their payroll cycle to ensure they comply with relevant laws, awards and agreements.

Further, monthly payroll is usually unpopular with employees as they are paid less frequently. It could lead to dissatisfaction levels that affect staff retention. Employers should carefully weigh the operational benefits against the possible impact on employee satisfaction before making any changes to payroll frequency.

Monthly payroll may also increase the risk of overpayments, as discussed above.

Small Business Superannuation Clearing House

As part of the PDS reforms, the ATO’s Small Business Superannuation Clearing House (SBSCH) will be retired from 1 July 2026. The SBSCH has been closed to new users since 1 October 2025.

Hundreds of thousands of users will need to find a commercial clearing house or adopt suitable payroll software. Those employers who do not prepare for the closure may find themselves rushing to source alternate ways to pay their SG for the June 2026 quarter by 28 July 2026 or risk becoming liable for the SG charge. Practically, the March 2026 quarter may be the last one that is processed through the SBSCH.

Maximum contribution base and employer shortfall certificates

As explained in Part 1, the current maximum contribution base (MCB) will apply annually instead of quarterly. Once an employee’s QE exceed the MCB in a financial year, any subsequent QE by that employee in that year, paid by their current or subsequent employer, are disregarded in calculating any shortfall amount.

The employer shortfall exemption certificate rules have been modified to allow employees to apply for a certificate if they have more than one employer in the same financial year, consecutively as well as concurrently. If a certificate is in force, the employee is treated as having reached the MCB. The employee can provide the certificate to their new employer, who is not liable for the SG charge if they don’t pay SG for that part of the employee’s QE above the MCB.

Under the current law, when an employee exceeds the MCB, their SG contributions max out at $7,500 a quarter. Under PDS, assuming the concessional contributions cap remains $30,000 in 2026–27, the annual MCB would be $250,000, and the maximum SG for the year would be $30,000.

Applying the MCB annually rather than quarterly is likely to increase the complexity of salary packages, as the cap will be reached before the end of the financial year. The more the employee’s QE exceed the MCB, the sooner in the financial year the MCB will be reached. The consequences will also depend on:

●              whether the employee’s remuneration package is inclusive or exclusive of SG; and

●              the extent to which the employee, on a package inclusive of SG, can seek to have their salary component recalibrated within the terms of their employment contract once the MCB is reached and the employer no longer has an SG obligation for the remainder of the year.

In the case of salary plus SG, the salary component will not change when the cap is reached.

Example

Employee 1 has an annual salary of $450,000, including SG, paid monthly. Employee 1 will reach the MCB in February. They should seek to have their gross salary for the remaining five months of the financial year increased from $33,482.14 to $37,125.00, so that their salary for the year is $420,000 plus SG of $30,000, equating to a total package of $450,000.

Employee 2, in contrast, has an annual salary of $450,000, plus SG, also paid monthly. With $4,500 a month of SG, Employee 2 will reach the MCB in January. However, while the employer stops paying SG in February, Employee 2’s gross salary for the year remains unchanged at $37,500 per month. So, their salary for the year is $450,000 plus SG of $30,000, equating to a total package of $480,000.

Foreign employers

No changes have been made to the SG rules as they apply to foreign employers. This means foreign employers that have non-resident employees working within Australia will need to pay SG under PDS at the same time as they pay the employees’ QE, unless they are covered by a bilateral social security agreement that exempts them from paying SG in Australia. Foreign employers must pay SG for resident employees working here.

Foreign employers that do not have any employees working in Australia have no SG obligations.

Australian employers must continue to pay SG for resident employees working overseas, but may apply for a bilateral social security agreement that exempts Australian employers from their SG obligations in the country where their employee is temporarily working.

Complying status of SMSFs

The following comments relate to self-managed superannuation funds (SMSFs) as APRA-regulated funds are less likely to be non-complying funds.

To comply with the SGAA, employers must make SG contributions to a complying fund. Employers can use Super Fund Lookup (SFLU) to check if a fund is a complying fund or obtain written confirmation from the fund’s trustee.

Aside from employers needing to check whether their employees’ SMSFs are complying funds so they can receive SG contributions, they also need to be aware that once an SMSF’s annual returns are two weeks overdue, the status of the fund changes to Regulation details removed on the SFLU. Once this happens, SuperStream prevents the employer from making SG contributions to the fund. Once the employer is notified of this, they are left with only a few business days to redirect the contribution to another complying fund to meet their SG obligations.

The overlay of PDS means employers will have to be even more diligent with checking the compliance status of their employees’ SMSFs. Ideally, prudent employers would check this each QE day, but this is hardly practical. Given this, the increased frequency of paying SG may make SMSFs less attractive to employers, but they must still comply with the choice of fund rules.

Closing comments

With so many aspects to PDS, employers, tax professionals and bookkeepers must be across the new rules. While the DSPs are busy designing the new systems that will be needed, tax practitioners can start having the necessary conversations with their clients now. Employers can start to review their software, systems and processes to identify what is needed to be PDS-ready.

We have only a short runway to 1 July 2026, and we cannot still be building the aircraft as it’s taking off. With the festive season soon upon us, we have effectively only a little over six working months to get all systems go.

Acronyms and terms used in this article

●              ATO                                    Australian Taxation Office

●              DSPs                                   Digital service providers

●              FWA                                   Fair Work Act 2009

●              MCB                                     Maximum contribution base

●              NES                                     National Employment Standards

●              PDS                                     Payday Super

●              QE                                      Qualifying earnings

●              QE day                              Day on which QE are paid

●              SFLU                                    Super Fund Lookup

●              SG                                      Superannuation Guarantee

●              SGAA                                    Superannuation Guarantee (Administration) Act 1992

●              SMSFs                                 Self-managed superannuation funds

●              Usual period                     Seven business days after the QE day

 

 

 

17 November 2025
By Robyn Jacobson, Tax Advocate and Specialist
accountantsdaily.com.au

 

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General Advice Disclaimer

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Privacy Policy

Contents

1. Privacy Policy

2. How do we collect personal information from you?

3. What type of personal information do we collect?

4. How do we use your personal information?

5. How do we disclose your personal information?

6. Access to your personal information

7. Accuracy and correction

8. Our security procedures

9. Data breach notification

10. Identifiers

11. Links to other sites

12. Collecting data

13. Changes to our Privacy Policy

14. Complaints resolution

15. Disclaimer


1. Privacy Policy

1.1 Rundles (Company) respects your privacy and is committed to protecting your privacy. The Company understands the importance you attach to information that identifies you (your ‘personal information’) and we want to help you protect it.

1.2 We are bound by and committed to supporting, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we handle information that we learn about you when you submit any personal information to us or our associated entities in person, by mail or email or by visiting our website.

2. How do we collect personal information from you?

2.1 We will only collect personal information which you have voluntarily provided to us or consented to us collecting the information. We may collect personal information about you in a variety of ways, for example:

2.2 From time to time, you may be able to visit our website or deal with us anonymously or by pseudonym. However, we require certain personal information to be able to provide you with the services and information you request. If you do not provide us with certain personal information, we may not be able to provide you with access to those services or respond to your request.

3. What type of personal information do we collect?

3.1 The type of personal information we may collect from you includes (but is not limited to):

4. How do we use your personal information?

4.1 The Company will use the information you supply for the purpose of providing you with the service(s) agreed under our engagement, such as accounting or business advisory services.

4.2 We may also use the information we collect for our internal business and management processes (for example, accounting or auditing purposes), monitoring and improving our website, keeping you informed about our services and company news, and for any other purposes that would be reasonably expected by you and to allow us to comply with our obligations under the law.

4.3 The Company may also use your personal information for the purpose of marketing our services. If you do not want to receive marketing material from us, you can unsubscribe by contacting us as detailed below:

5. How do we disclose your personal information?

5.1 Your personal information will only be disclosed to those employees or consultants of the Company related to the agreed provision of services. Depending on the nature of the engagement, we may need to disclose your personal information to third parties which may include service and content providers (for example accounting or auditing service providers or our website hosting service providers), dealers and agents, or our contractors and advisors.

5.2 The Company shall not knowingly provide personal information to any third party for any other purpose without your prior consent unless ordered to do so by a law enforcement body, court of law or other governmental or regulatory body or agency.

5.3 The Company may store, process or back-up your personal information on servers that are located overseas (including through third party service providers). The privacy laws in other countries might not be the same as in Australia. However, where the Company provides your personal information to third parties overseas, the Company will take such steps as are reasonable to ensure that your information is handled and stored in accordance with Australian privacy laws and this Policy.

6. Access to your personal information

6.1 You can request us to provide you with access to personal information we hold about you by sending us an email: reception@rundles.com.au (no spam please) or writing to us at PO Box 223, COLLINS STREET WEST VIC 8007.

6.2 We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access. Your request to access your personal information will be dealt with in a reasonable time.

6.3 Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law. If we refuse access, we will provide you with reasons for doing so.

7. Accuracy and correction

7.1 To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete or out of date and we will take reasonable steps, in the circumstances, to ensure that it is corrected. You can notify us by sending us an email: reception@rundles.com.au (no spam please) or writing to us at PO Box 223, COLLINS STREET WEST VIC 8007.

8. Our security procedures

8.1 The Company takes your privacy very seriously. We will take reasonable steps in the circumstances to protect any personal information you provide to us from misuse, interference or loss and unauthorised access, modification and disclosure.

8.2 We will also deidentify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.

8.3 Please be aware that the transmission of data over the internet is never guaranteed to be completely secure. It is possible that third parties not under the control of the Company may be able to access or intercept transmissions or private communications without the Company’s permission or knowledge. The Company takes all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.

9. Data breach notification

9.1 Under the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth), the Company is required to give notice to the Office of the Australian Information Commissioner (OAIC) and affected individuals of an “eligible data breach”. This means that if we hold personal information about you, and there is unauthorised access to or disclosure of your personal information, and if you, as the “affected individual” would be likely to suffer serious harm from this access or disclosure, we must notify both you and the OAIC.

9.2 “Serious harm” could include identity theft, threats to physical safety, economic and financial harm, harm to reputation, embarrassment, discrimination or harassment. The test is whether a “reasonable person” would expect you to suffer serious harm.

9.3 If you are likely to suffer serious harm from a data breach, we will notify you of:

9.4 We will notify you using the same method that we usually use to communicate with you. If it is not practicable for us to notify you personally, we will publish the notification on our website.

9.5 There are some circumstances in which we do not have to notify you of a data breach. These include:

9.6 Depending on the nature of the breach and the harm, we will also consider informing other third parties such as the police or other regulators or professional bodies.

10. Identifiers

10.1 We will not adopt as our own, any government identifiers you may provide to us such as TFNs etc.

11. Links to other sites

11.1 The Company’s website may provide links to other sites for you to access. You should be aware that these other sites are not subject to this Privacy Policy or our privacy standards and procedures. You will need to contact them directly to ascertain their privacy standards.

12. Collecting data

12.1 The Company’s website may deposit “cookies” in a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site.

12.2 Cookies make it easier for you by saving your preferences while you are at our site. We never save personal identifiable information in cookies. Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.

13. Changes to our Privacy Policy

13.1 This information relates to our current Privacy Policy. From time to time, we may vary this policy for any reason. We will publish any changes on this website.

13.2 By continuing to use our website and continuing to provide us with your information, you confirm your acceptance of these changes. This Privacy Policy was last amended in October 2021.

14. Complaints resolution

14.1 The Company is committed to providing a fair and responsible system for the handling of complaints from parties whose personal information we hold. If you have any concerns regarding the way we have handled your privacy, please send us an email at reception@rundles.com.au or write to us at PO Box 223, COLLINS STREET WEST VIC 8007. We will address any concerns you have through our complaints handling process and we will inform you of the outcome of your complaint within a reasonable timeframe.

14.2 If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your concerns to the Office of the Australian Information Commissioner at www.oaic.gov.au

15. Disclaimer

15.1 By using the Company’s website, you signify your understanding and agreement to comply with all terms and conditions and confirm your acceptance of the terms of this Privacy Policy and consent to the use of your personal information as set out in this Privacy Policy.

15.2 If you do not agree with the terms of this Privacy Policy, please do not use the website or otherwise provide us with your personal information.

Revised Terms of Business – for Rundles Website

Terms of Business – Engaged Clients of Rundles

1. Who may instruct us

As an engaged client, you, and any other person you nominate in writing from time to time (provided we have acknowledged such nomination), are authorised to give us instructions and information on behalf of all persons we are acting for and to receive our advice and documents on their behalf.

If we are acting for a business, and we receive conflicting advice, information or instructions from different persons, we may refer the matter to the board of directors, partners or proprietors (as applicable) and act only as requested by them.

2. You and your spouse/partner

We will advise you and your spouse/partner on the basis that you are a family unit with shared interests. We may deal with either of you and may discuss with either of you the affairs of the other. If you wish to change these arrangements, please let us know.

3. Know your customer

We may be required to verify your identity for the purposes of the anti-money laundering laws. We may request from you such information as we require for these purposes and make searches of appropriate databases.

4. Your responsibilities

You must provide us with all information necessary for dealing with your affairs including information which we reasonably request, in sufficient time to enable our services to be completed before any applicable deadline. We will rely on such information being true, correct and complete and will not audit the information except to the extent we are specifically engaged to provide audit-related services.

You authorise us to approach such third parties as may be appropriate for information that we consider necessary to deal with your affairs.

You must keep us informed on a timely basis of changes in your circumstances that may affect our services.

5. Qualifications on our services

To the extent our services involve the performance of services established by law, nothing in the engagement letter or these terms reduce our obligations under such law.

You must not act on advice given by us on an earlier occasion without first confirming with us that the advice is still valid.

Our services are limited exclusively to those you have engaged us to perform. Unless otherwise specified in the engagement letter, our services cannot be relied upon to disclose irregularities and errors, including fraud and other illegal acts, in your affairs.

Where our engagement is recurring, we may amend our engagement letter and these terms where we consider it is necessary or appropriate to do so. If you do not accept such amendments, you must notify us promptly in which case you may terminate our engagement in accordance with section 18 below and those amendments will not apply prior to such termination.

6. Reliance on advice

We will endeavour to record all advice on important matters in writing. Advice given verbally is not intended to be relied upon unless confirmed in writing. If we provide verbal advice (for example during a meeting or telephone conversation) that you wish to rely on, you must ask us to confirm the advice in writing.

7. Investment and financial advisory advice

We will not provide you with investment or financial advice regulated under the Corporations Act 2001 (Cth) unless we have expressly agreed to do so in writing, specifying an applicable Australian Financial Services Licence number.

8. Professional obligations

We will comply with the professional and ethical standards of the Accounting Professional and Ethical Standards Board, available at apesb.org.au. This includes APES 110 Code of Ethics for Professional Accountants (including Independence Standards), which among other things contains provisions that apply if we become aware of any actual or potential ‘non-compliance with governing laws or regulations’ (NOCLAR). Where any such non-compliance poses substantial harm (such as serious adverse consequences to investors, creditors, employees, auditor, group auditor or the public), we may be required to disclose the matter to an appropriate authority.

9. Conflicts of interest

We will inform you if we become aware of any conflict of interest in our relationship with you (including between the various persons your engagement letter covers) or in our relationship with you and another client. Where conflicts are identified which cannot be managed in a way that protects your interests then we will be unable to provide further services to some or all of the persons to whom this engagement applies. If this arises, we will inform you promptly.

We may act for other clients whose interests are not the same as or are adverse to yours, subject to the obligations of conflicts of interest and confidentiality referred to above.

10. Fees and payment

Our fees will be charged on the basis set out in the engagement letter and have been set based on the level of skill, responsibility, importance and value of the advice, as well as the level of risk.

If we have provided you with an estimate of our fees for any specific work, this is an estimate only and our actual fees may vary.

We may provide a fixed fee for the provision of specific services. If it becomes apparent to us, due to unforeseen circumstances, that a fixed fee is inadequate, we may notify you of a revised figure and seek your agreement to it.

In some cases, you may be entitled to assistance with your professional fees, particularly in relation to any investigation into your tax affairs by the ATO. Assistance may be provided through insurance policies you hold or via membership of a professional or trade body. Other than where such insurance was arranged through us, you will need to advise us of any such insurance cover that you have. You will remain liable for our fees regardless of whether all or part are to be paid by someone else.

We will bill periodically and our invoices are due for payment within 14 days of issue. Any disbursements and expenses we incur in the course of performing our services will be added to our invoices where appropriate.

Unless otherwise agreed to the contrary, our fees do not include the costs of any counsel, or other professionals or third parties engaged with your approval.

We may charge interest on late paid invoices at the rate of 2% above the RBA cash rate. We may also suspend our services or to cease to act for you on giving written notice if payment of any fees is unduly delayed.

We intend to exercise these rights only where it is fair and reasonable to do so.

11. Lien

If permitted by law or professional guidelines, we may exercise a lien over all materials or records in our possession relating to all engagements for you until all outstanding fees and disbursements are paid in full.

12. Client monies

We maintain a trust account for dealing with client monies on their behalf. We can only accept money into our trust account on your behalf if you have provided us with a written trust account authority letter which details the authority given to us in relation to that trust money.

13. Confidentiality

We will take all reasonable steps to keep your information confidential, except where:

· we need to disclose your information to our service providers (including auditors of client monies if applicable) or regulatory bodies in performing the services, our professional advisers or insurers or as part of an external peer review from time to time. Our files may also be subject to review as part of the quality review program of Chartered Accountants Australia and New Zealand. By accepting your engagement you acknowledge that, if requested, our files relating to your engagement will be made available under this program. We will take reasonable steps to ensure any such recipient (other than a regulatory body) keeps such information confidential on the same basis;

· we are required by law, regulation, a court of competent authority, or those professional obligations referred to in section 8 above, to disclose the information;

· we provide limited information (but only to the extent reasonably necessary) to potential purchasers (or their professional advisors) of our practice but we will take reasonable steps to ensure that any such recipient keeps the disclosed information confidential; or

· you give us permission to disclose the information.

We may retain your information during and after our engagement to comply with our legal requirements or as part of our regular IT back-up and archiving practices. We will continue to hold such information confidentially.

We may mention that you are a client for promotional purposes.

14. Privacy

You must make all necessary notifications and obtain any necessary consents for us to process personal information you provide to us. We collect and use that personal information for the purposes of providing the services described in the engagement letter to you and we will comply with the Privacy Act 1988 (Cth) when processing that personal information. Our privacy policy provides further details of our privacy practices.

15. Ownership of materials

We own the copyright and all other intellectual property rights in everything we create in connection with your engagement. Unless we agree otherwise, anything we create in connection with your agreement may be used by you only for the purpose for which you have engaged us.

16. Limitation of liability

Our liability is limited by a scheme approved under Professional Standards Legislation.

You agree not to bring any claim against any of our principals, partners, directors, shareholders or employees in their personal capacity.

To the maximum extent permitted by law, we are not liable to you for:

· indirect, special or consequential losses or damages of any kind; or

· liability arising due to the acts or omissions of any other person or circumstances outside our reasonable control, or your breach of these terms.

17. Limitation of third party rights

Our advice and information is for your sole use, and we accept no responsibility to any third party, unless we have expressly agreed in the engagement letter that a specified third party may rely on our work.

18. Termination

Each of us may terminate this agreement by giving not less than 21 days’ notice in writing to the other party except where a conflict of interest has arisen, you fail to cooperate with us or we have reason to believe that you have provided us or any other person with misleading or factually inaccurate information, in which case we may terminate this agreement immediately. Termination will not affect any accrued rights.

19. Communication

You must advise of any changes to your contact details. We may send any communications to the last contact details you have provided. Unless you instruct us otherwise we may, where appropriate, communicate with you and with third parties via email or by other electronic means. The recipient is responsible for virus checking emails and any attachments. There is a risk of non-receipt, delayed receipt, inadvertent misdirection or interception by third parties in any form of communication, whether electronic, postal or otherwise. We are not responsible for any such matters beyond our control.

20. Applicable Law

Our engagement is governed by Victorian law. The courts sitting in Victoria will have non-exclusive jurisdiction in relation to any dispute between us.

21. Interpretation

If any provision of the engagement letter or these terms is void, that provision will be severed and the remainder will continue to apply. If there is any conflict between the engagement letter and these terms, these terms prevail.

22. Disputes and complaints

If you have any concerns about our costs or services, please speak to the person responsible for this engagement, who is identified in your engagement letter. To resolve your concerns we have policies and procedures in place to deal appropriately with complaints and will use best endeavours to resolve a complaint or dispute to the mutual satisfaction of the parties involved. We may require you to detail your complaint in writing to allow us to fully investigate any concerns that you raise.

23. Third party responsibilities

We may utilise outsourced service providers and cloud computing service providers, who may be located within Australia or overseas.

To perform the services, we may provide these third parties with access to your data, to the extent this is required to perform the services. 

Your data will be stored in servers physically located in Australia and in accordance with our Cyber Security Policy, the security practices of the third party service provider and our Privacy Policy. 

24. Consumer Data Rights

You may consent for an Accredited Data Recipient under the Consumer Data Right (CDR) to disclose your CDR data to us. You may nominate us as your Trusted Adviser for this purpose. As your Trusted Adviser, we will only access the data necessary to provide the services in your engagement letter.

25. Professional Charge Rates

The following table outlines our current hourly charge rates for the professional services we provide. These rates are updated annually.

Professional Hourly Rate Services (excl GST)

Minimum

Maximum

Partner Services

$400

$525

Consultant Services

$200

$465

Manager Services

$290

$360

Senior Accountants

$225

$285

Intermediate Accountants

$125

$150

Graduate Accountant

$100

$125

Admin Services

$130

$185

Bookkeepers

$60

$80

Client COVID-19 Safety Information

For the safety of all our staff, clients and visitors, we are requiring all clients and other visitors to adhere to our COVID-19 safety protocols.

Thank you for your patience and cooperation.

  1. To obtain a safer and faster service from our team members, we recommend that you call or email to make an appointment whenever possible.
  2. Under the current CovidSafe requirements, we will be conducting business as usual in the office, however the office doors will remain locked, and clients/visitors will need to ring the doorbell for assistance.
  3. Clients/visitors to the office will be required to be double vaccinated, wear a face mask and practice safe distancing.
  4. Clients/visitors to the office will be asked to provide verification of their COVID19 vaccination status via any of the government regulated certification services.
  5. Clients/visitors to the office will be asked to “Check-in” either via the Service Victoria QR Check-In service, or manually by the register at reception.
  6. If you are experiencing flu like symptoms or have recently come in contact with a person who has had indirect or direct exposure to COVID-19, please do not attend our offices in person. Ring the accountant to cancel the appointment and set up an online meeting.
  7. Clients/visitors details will be shared with local public health authorities if any meeting participants advise that they have been exposed to COVID-19.